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Q. Is it true that once you have had your carpet/suite cleaned they get dirtier quicker?
A. This was true many years ago when cleaning by shampoo was the normal way and owners tackled their carpets themselves. Chemicals and Cleaning Machines are much more sophisticated these days and providing consumers are using quality truck mounted steamers then rapid resoling is not a problem.
Q. How long will my carpet/furniture take to dry?
A. Drying times for carpets and soft furnishings can vary greatly due to the following conditions:
- Relative humidity within the environment.
- Adequate ventilation introduced to the environment.
- The degree of soil contained within the carpet or fabric.
- The level of competence of the cleaning technician.
- The moisture retention rates of the respective fibres
(Wool, Nylon, Cotton, Polyester, Polypropylene, etc.)
Regardless of all the above, the drying of soft furnishings should be achieved within twenty-four hours. In the most favourable conditions this drying time can be considerably less.
Q. Do you use chemicals to clean?
A. Every cleaning system uses some form of chemical to clean soft furnishings, water is a chemical and forms the basis of most cleaning solutions. A good experienced company will be using safe chemicals and will rinse the items to make sure that no chemical residues remain within the fibres. Hunts Cleaning always finish with a Ph balancing steam & fresh water rinse.
Q. Will my carpet shrink?
A. We will inspect the carpet prior to any cleaning taking place. During this inspection any risk of potential shrinkage can be identified and discussed with you. It may be that the carpet fittings are not secure and require correction. Some carpets are more prone to shrinkage and may have to be cleaned by an alternative method but this would be thoroughly discussed with the client before any work proceeds.
Q. Does the room have to be clear?
A. No, but it does help if any breakable items (i.e. China, glassware etc.) are removed from the room, including those inside cabinets that will have to be moved. It would also help us if small items of furniture are also removed, such as waste paper bins, paper racks etc. We will then move the items, clean and put the back in position placing protector pads/fibre blocks beneath the item to prevent staining from loose wood dye or rust from metal studs under the legs transferring onto the carpet.
Q. Will all the stains come out?
A. Most marks will come out during the cleaning process. Some of the more difficult dye stains may need some specialist treatment to deal with them. Any success at removing these types of stains is often diminished by home remedies that have already been tried before we are called out to deal with them.
We will also know the fibre content of the carpet/fabric and if the stain can be identified an outcome may be predicted.
Q. I have black lines all around the edge of my carpet, will they come out?
A. It depends on the severity of the black marks. These marks can be permanent as they build up over a period of time and fraying can occur leaving the carpet short meeting the skirting board if the cleaning is to aggressive! These marks are often much easier to treat when they appear under doors. (especially the airing cupboard).
Q. The areas in front of settee and armchairs are very dirty; can you get it all out?
A. The dirt can be removed but continual foot movement from all the people who use the furniture will have damaged the carpet fibres. This abrasion will cause a difference in light reflection giving the appearance of light soiling.
Q. I have just bought a steam cleaner can I clean my carpets/upholstery with it?
A. Although these steam machines are often advertised as suitable for cleaning carpets and soft furnishings BE CAREFUL! The twist in a cut pile carpet is heat set and using excessively high heat (steam) can release the twist in the pile giving the carpet a felt like appearance. The use of these units on velvet pile fabrics will result in severe distortion damage.
Q. Can I put the cushion covers in the washing machine?
A. Not Advisable . . . the zips are fitted on cushions are for the ease of the manufacturer to get the foam fillers into the covers NOT for the consumer to take off to wash. These zips are not very strong and can easily break. The covers can shrink making it difficult to get the fillers back in. Some washing powders can affect the colours of the cushions giving a less pleasing appearance to the item of furniture.
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